Teach Rumi
Answer it once. It knows it forever.
Paste the questions you actually get, one per line. Rumi answers each one, and anything it couldn't answer gets a box for your answer. What you write becomes a curated answer — used word for word from then on, ahead of the policy documents.
Why this and not a big Q&A file
Don't try to write every possible question — you'd guess wrong about which ones matter and write hundreds nobody asks. Seed the ones you know you get, then let the escalations tell you the rest. Every question Rumi hands to #people-support is a candidate for this page.